How to request a refund for late shipment from Canada Post
Jul 19, 2015 0:45:23 GMT -5
morphman, Maiden, and 1 more like this
Post by peatmoss on Jul 19, 2015 0:45:23 GMT -5
Hey Everyone,
I recently sent out some plants to someone on the West Coast, and unfortunately the plants arrived a few days later than the two business days that are guaranteed by shipping express. Amazingly, I was actually able to, with relatively little effort, get a refund from Canada Post, so the person who received the package didn't lose out on paying for guaranteed shipping that didn't meet the guarantee.
So I figured I'd share exactly how I went about that:
HOW TO GET A REFUND FROM THE POST OFFICE: - A brief, poorly written, and non-illustrated tutorial
First off, here are a few requirements (READ FIRST!) (that I copied and pasted from the Canada Post website...)
- You shipped your parcel using Priority™, Xpresspost™ or Expedited Parcel™.
- Your parcel arrived after the guaranteed delivery date. Track your parcel now to ensure the delivery date has passed.
- You are the sender of the parcel. If you are the receiver of the package, contact the sender to start the claim.
- You need to submit your claim within 30 business days of the guaranteed delivery date.
Read more here!
If all of the above are true - then you must file a service ticket with Canada Post.
Now, at the bottom of this page you will find the form to file your service ticket. Now, assuming that you've filled everything out correctly, and meet the four requirements posted above, you will eventually receive an email like this:
It's worth noting that the ticket logging process gives an arbitrary timeline for your ticket being serviced, I found that this (I think it was 5-10 business day) benchmark wasn't actually true, as it took from the 16th of June to the 6th of July to get confirmation that a refund would be issued.
And eventually, like a kid on christmas, you will receive the lauded cheque from the postal company for the full value of your shipping. Of course, on this particular occasion the cheque was written to my mother, even though I created the ticket, sent the package, and put my name on the return label. But hey, the person who got the (thankfully alive) plants after several long days of waiting, has received a refund.
Of course, this system shouldn't be exploited, and you should always make sure that you qualify for a refund before issuing a ticket, but since we all ship some precious cargo on sometimes tight and complicated schedules, it's always good to know that the PO can, and will, stand behind the guaranteed delivery date.
Hopefully this helps somebody who hasn't done this before out!
I recently sent out some plants to someone on the West Coast, and unfortunately the plants arrived a few days later than the two business days that are guaranteed by shipping express. Amazingly, I was actually able to, with relatively little effort, get a refund from Canada Post, so the person who received the package didn't lose out on paying for guaranteed shipping that didn't meet the guarantee.
So I figured I'd share exactly how I went about that:
HOW TO GET A REFUND FROM THE POST OFFICE: - A brief, poorly written, and non-illustrated tutorial
First off, here are a few requirements (READ FIRST!) (that I copied and pasted from the Canada Post website...)
- You shipped your parcel using Priority™, Xpresspost™ or Expedited Parcel™.
- Your parcel arrived after the guaranteed delivery date. Track your parcel now to ensure the delivery date has passed.
- You are the sender of the parcel. If you are the receiver of the package, contact the sender to start the claim.
- You need to submit your claim within 30 business days of the guaranteed delivery date.
Read more here!
If all of the above are true - then you must file a service ticket with Canada Post.
Now, at the bottom of this page you will find the form to file your service ticket. Now, assuming that you've filled everything out correctly, and meet the four requirements posted above, you will eventually receive an email like this:
Dear Customer,
Please accept our apologies for the late delivery of your item. As we were unable to meet our
on-time delivery commitment, Canada Post will be issuing you a refund for your postage in the
amount and method indicated below. You will receive this refund within 10 business days.
FOLLOWED BY A BUNCH OF PERSONAL INFORMATION; TL;DR: They're sending me a cheque in the mail for the value of shipping.
Please accept our apologies for the late delivery of your item. As we were unable to meet our
on-time delivery commitment, Canada Post will be issuing you a refund for your postage in the
amount and method indicated below. You will receive this refund within 10 business days.
FOLLOWED BY A BUNCH OF PERSONAL INFORMATION; TL;DR: They're sending me a cheque in the mail for the value of shipping.
It's worth noting that the ticket logging process gives an arbitrary timeline for your ticket being serviced, I found that this (I think it was 5-10 business day) benchmark wasn't actually true, as it took from the 16th of June to the 6th of July to get confirmation that a refund would be issued.
And eventually, like a kid on christmas, you will receive the lauded cheque from the postal company for the full value of your shipping. Of course, on this particular occasion the cheque was written to my mother, even though I created the ticket, sent the package, and put my name on the return label. But hey, the person who got the (thankfully alive) plants after several long days of waiting, has received a refund.
Of course, this system shouldn't be exploited, and you should always make sure that you qualify for a refund before issuing a ticket, but since we all ship some precious cargo on sometimes tight and complicated schedules, it's always good to know that the PO can, and will, stand behind the guaranteed delivery date.
Hopefully this helps somebody who hasn't done this before out!